Makazi uses different courier companies to ship physical products, depending on the intended destination. Dar es Salaam destinations are usually reached within 24 hours; Tanzania regions may need 3-7 days, while international destinations may need to wait typically up to 2 weeks.
Digital products like (PDF and DWGs) are usually emailed to you within 24 hours after we received your payment and the work is ready accomplished.
We rarely offer refunds in many cases. It is important to note that no order will be refunded after the work has started to be implemented or delivery of either virtual, digital or physical products of membership, site visitation, building services, house plans, advice, followup services, digital files unless the wrong files or services have been delivered (i.e. plans with a different plan code from what had been ordered ).
It is therefore very important to make the correct decision regarding size, overall dimensions, direction of entry, orientation, local regulations, preferences, subscriptions, workmanship etc. before making your order.
Products or services with exceptional refunds or returns or exchange policies are directly stated in the specific product main page.
We don’t exchange products or services once the work on them has started to be implemented on intensively. Fill free to contact us for consideration on exceptional cases like membership, services, consultation excluding house plans.
Refunds can take a few days to process. In most cases we refund the money back to your Makazi Wallet for virtual products like membership, site visitation, building services, house plans, advice, followup services, digital products. Membership, site visitation, advice, followup services are strictly refunded to your Makazi Wallet so that you can use to pay for other things in the platform; Other types of refunds may be done back to the payment mode you used to pay at your preference. Makazi Wallet refunds often takes around 24 hours to fulfill, even though other payment modes types may take some days; If you haven’t received a refund after a week, then first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. If you’ve done all of this and you still have not received your refund yet, please contact us.